GRAND GALLERIES ONLINE & WEBSTORE TERMS AND CONDITIONS

Welcome to the Grand Galleries Online & Webstore! Please review these Terms and Conditions as they apply to your access and use of the Web Site and mobile applications. Your use of our Web Site or mobile applications constitutes your agreement to these binding Terms and Conditions.

We are dedicated to providing educational and entertaining experiences for our Patrons, both at the Grand Theatre Center for the Arts and on our Web Site. Your feedback is valuable to us. Email:  [email protected]

THESE TERMS AND CONDITIONS MAY CHANGE

The City of Tracy reserves the right to update or modify these Terms and Conditions at any time without prior notice. By continuing to use the Web Site or mobile applications, you are agreeing to the revised Terms and Conditions. Patrons are encouraged to review these Terms and Conditions whenever purchasing items or using our Web Site or mobile applications.

ELIGIBILITY

You must be at least 18 years old to use the Web Site or our mobile applications for the purchase of items.

GRAND FOUNDATION MEMBERSHIP DISCOUNTS

Grand Foundation Membership Discounts that are applied on purchases made in the Grand Galleries are not currently available with online purchases. Qualifying GF Members will received exclusive coupon codes.

SALES TAX

All items will incur sales tax at the current rate of 8.25%.

SHIPPING AND HANDLING / PICK-UP

Select items purchased online are available to be shipped to valid mailing addresses in the contiguous United States, Alaska, and Hawaii. Shipping and handling fees include the current cost of shipping via USPS Priority Flat Rate Boxes, and a $3 handling fee for packing, packing materials, and delivery/transfer to the postal carrier.

Current USPS Priority Flat Rate Box Prices: $8.30 Small / $15.05 Medium / $21.10 Large

Refunds and combined or discounted shipping & handling fees for multiple purchases are not offered. The packing of heavy, sensitive, or fragile items must be done with care. Gallery Staff may pack and ship items separately or combined, at their discretion, due to size, weight, materials, and fragility considerations. If you wish to purchase multiple items or large orders with combined shipping, please contact Gallery Staff for details.

Items sold will typically ship, or be available for pick-up, within 7 business days of purchase. Please note facility closures, holidays, and emergencies may alter scheduling.

Items sold from Feature Exhibits that are physically on public display in the Grand Galleries will ship, or be available for pick-up, after the end of the exhibit.

Items ineligible for shipping must be picked-up at the Grand Galleries or designated location at the Grand Theatre Center for the Arts. Gallery Staff will manage the transfer of purchased items to buyers.

NO RETURNS OR REFUNDS

All sales are final. Returns or refunds are not offered on items purchased through the Web Site or mobile applications.

Some items sold online may have minor imperfections from the making or framing process, or from prior handling.
Patrons are encouraged to view photos, read the About/Notes section of each item carefully, and contact Staff with questions prior to purchase.

In the event of the receipt of damaged items believed to be caused by postal carrier mishandling, please retain all of the original packing materials and contact the Grand Galleries within three days for further assistance: [email protected] / 209.831.6299